Delivery & Returns
Orders will be dispatched within 24 hours (or next working day) from when the order is placed. Most orders will be sent out via DPD for next day delivery (Monday to Friday) orders must be placed before 13:00. Once the order has been dispatched *DPD will contact you with a delivery slot. Please allow slightly longer during sales and holiday periods. During busy times we may also use Royal Mail.
*DPD offer a service where goods can be collected at a designated store or sent to the specified delivery address, they will contact you directly to offer a list of available outlets for collection once the delivery has been dispatched from hanro.co.uk.
CLICK & COLLECTFor Click & Collect orders, you will receive an email telling you when your order has been shipped. Your parcel will be delivered to the **London boutique and be ready for collection within 2 working days. Please ensure you bring your order reference and a form of ID. **The Boutique are able to accept webshop returns, although they are unable to process refunds on web purchases, they will be sent to head office and processed. You will be notified when this is complete.
Please note: We are closed during weekends. Any orders placed on Fridays, Saturdays, Sundays and bank holidays will be dispatched on the next working day. Please call 01580 241 111 if you have any specific delivery requirements.
DELIVERY TIMES AND RATES
|Delivery Option||Cost||Estimated Delivery Time|
|UK Standard Signed for Orders over £150||FREE||Next day (Monday to Friday only)|
|UK Standard Signed for Orders under £150||£3.50||Next day (Monday to Friday only)|
|UK Express Saturday delivery (must be placed by 2pm Friday)||£20.00||As specified|
|International Shipping orders over £150||FREE||Up to 7 working days|
|International Shipping||£15.00||Up to 7 working days|
|Click & Collect 48 hour service (excludes weekends) London Boutique 6 South Molton Street, London, W1K 5QF||FREE||2 days|
You can return or exchange any part of your order within *28 days of receiving it. You should have received a returns/exchange form in your order, please allow 14 days for returns to be processed. Simply fill out the form and return your items, making sure to keep a receipt of your postage. If you need any further information please contact us.
We currently don't offer free returns, but if the return is due to our mistake or a problem with the item, we can arrange for the goods to be picked up or refund the postage.
The delivery address for returns is:
Unit 18, Apple Pie Farm
Cranfield Road, Benenden
or call 01580 241 111