WE ARE STILL SHIPPING - FREE UK DELIVERY WITHIN 2-5 DAYS

FREE UK SHIPPING ON ORDERS OVER £150

FREE UK SHIPPING ON ORDERS OVER £150

FREE UK SHIPPING ON ORDERS OVER £150

DELIVERY & RETURNS

DELIVERY INFORMATION

In light of current restrictions placed within the UK, the health of our employees and customers is our number one priority. To ensure we are taking all the necessary precautions, the delivery time to receive all UK orders will now be 2 - 5 working days. International shipments will now be received in up to 10 working days.

As soon as the situation reaches a resolve, we will endeavour to resume our next day delivery and click and collect services immediately. Thank you for your patience.

Once the order has been dispatched *DPD will contact you with a delivery slot. During these difficult times please allow slightly longer or we may use Royal Mail.

*DPD offer a service where goods can be collected at a designated store or sent to the specified delivery address, they will contact you directly to offer a list of available outlets for collection once the delivery has been dispatched from hanro.co.uk.

DELIVERY OPTIONCOST                                  ESTIMATED DELIVERY TIME
UK Standard DeliveryFREE2 - 5 Working Days
DELIVERY OPTIONCOSTESTIMATED DELIVERY TIME
International Shipping£15Up to 10 working days
DELIVERY OPTIONCOSTESTIMATED DELIVERY TIME
In light of current restrictions
placed within the UK our Click &
Collect service is unavailable.
N/AN/A
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RETURNS POLICY

You can return or exchange any part of your order within 28 days of receiving it. You should have received a returns/exchange form in your order, please allow 14 days for returns to be processed. Simply fill out the form and return your items, making sure to keep a receipt of your postage. If you need any further information please contact us. We currently don't offer free returns, but if the return is due to our mistake or a problem with the item, we can arrange for the goods to be picked up or refund the postage.

Our webshop returns address is: HANRO Returns, Unit 18, Apple Pie Farm, Cranbrook Road, Benenden TN17 4EU or call 01580 241 111. The Boutique are able to accept webshop returns, although they are unable to process refunds on web purchases, they will be sent to head office and processed. You will be notified when this is complete.


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