HANRO FAQs
Yes, here is a link to the latest HANRO Basic catalogue.
Yes, please send us a message with the item you desire and we will endeavour to order it in for you. Alternatively, you can sign up to be notified when a certain item comes back into stock.
Our aim is to make your online shopping experience as easy as possible. To make a purchase, browse our online store by using the categories at the top of the page or the search bar to find what you are looking for, add your required items to your shopping cart by selecting the correct sizes and colours and then clicking ‘add to cart’.
To review your items click on the ‘my cart’ link at the top of the page. Here you can change the quantities or delete any items from your cart. To place your order click on “Proceed to checkout” to go to the checkout page to complete your order.
Yes – if you would prefer to place your order over the phone, please call us on +44 (0)1580 241111 (Mon – Fri, 9am – 5pm). We can take card payments over the phone.
No, but it is recommended that you do so your order history can be retrieved, although there is an option of checking out as a guest when you reach the checkout page.
We do not share any of your information provided by you as a guest purchaser or as an account holder with any other person or organisation. All of your personal information is kept private and confidential, in line with GDPR.
We accept Visa, Visa Debit, Mastercard, American Express and Maestro debit cards. We also have a PayPal option.
We ship to most countries worldwide, if you cannot see your country listed at the checkout, please contact us online and we will endeavour to get your order shipped to you. For more information on shipping, view our Delivery page.
For information on our shipping times and costs, view our Delivery page.
If you need to make any amendments to your order, please call us on +44 (0)1580 241111 (Mon – Fri, 9am – 5pm) and we will endeavour to help you as long as your order has not already been shipped.
You can return any part of your order within 28 days of receiving it. You should have received a returns form with your order, simply fill out the form and return your items following the steps on our Returns page. If you need any further information please contact us.
