Orders placed before 10am (excluding weekends) will be dispatched on the same day and orders placed after this time will be dispatched the next working day. Orders within mainland UK are sent via a Next Day delivery service with DPD. Once the order has been dispatched DPD will contact you with a delivery slot.*

We ship all European orders with Royal Mail and rest of world orders are sent via DPD. The courier will be confirmed at the time of shipping and you will be notified of this.

*DPD offer a service where goods can be collected at a designated store or sent to the specified delivery address, they will contact you directly to offer a list of available outlets for collection once the delivery has been dispatched from hanro.co.uk.

*Our London Boutique is closed between 1-3pm daily so please do consider this when arranging the collection of your Click & Collect order. If you would like to collect your order within this window, please call the Boutique prior to doing so on 020 7493 2653 to arrange.

• Please note due to the current global pandemic, international shipping rates are constantly fluctuating which is reflected in our overseas delivery prices. We are reviewing these rates regularly to ensure that we offer you the most competitive cost for delivery. 
  
• If you cannot find your country listed above, you will be charged £50 for shipping. Please contact us for further information.  
  
• In Italy customs duties and taxes are calculated and prepaid by Poste Italiane and collected at delivery from the receiver, together with the postal charges of 5€ (for values <€1,000 and €11 for values >€1,000).
• Unfortunately our courier is unable to deliver to PO boxes so please ensure to provide an alternative residential or commercial address.

*An update on the shipping process to Europe post-Brexit

From January 2021, all orders placed within the EU, including the Republic of Ireland, will no longer include VAT. Our courier, DPD, or Royal Mail in some cases, will send your parcel to the appropriate ‘Import Gateway Hub’ and you will be contacted and asked to pay for custom charges and country taxes if applicable (this only applies to items originating outside of the EU). The percentage charged for taxes will depend on the import gateway your order has been sent to. You will have 7 days to respond and make payment for these charges, however if you do not, your order will be returned to us. We can reattempt delivery at an additional charge or alternatively issue a refund for the goods returned, excluding any shipping charges. Please contact us if you have any further questions on the matter and one of our friendly customer service representatives will endeavour to assist you. 

RETURNS POLICY

Please see our RETURNS page HERE