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‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎SHOP FALKE





       SHOP EMU SLIPPERS


‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‎‎SHOP THE LAB CO.

FREE UK SHIPPING ON ORDERS OVER £200

FREE UK SHIPPING ON ORDERS OVER £200

FREE UK SHIPPING ON ORDERS OVER £200

DELIVERY

DELIVERY OPTIONCOST                                  ESTIMATED DELIVERY TIME
UK Mainland Next Day - Over £200FREENext Day
UK Mainland Next Day - Under £200£4.50Next Day
UK Saturday Delivery (must be placed by 11am Friday)£20.00As specified
Channel Islands Standard Tracked Delivery (Royal Mail)£7.00Up To 5 Working Days
Click & Collect From Our London Boutique*FREE2 Working Days

Orders placed before 9am (excluding weekends) will be dispatched on the same day and orders placed after this time will be dispatched the next working day. 

*Our London Boutique is closed between 1-3pm daily so please do consider this when arranging the collection of your Click & Collect order. If you would like to collect your order within this window, please call the Boutique prior to doing so on 020 7493 2653 to arrange.

INTERNATIONAL DELIVERY

International delivery costs will vary depending on the service selected and its destination. Express delivery is available for most destinations. When you're placing your order, the available delivery options for your destination will be displayed at checkout.

The delivery options for your destination are displayed at checkout. We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.


DELIVERY TIMES

Express delivery for most of Europe and the US: delivered within 2-4 days.
Rest of the world: delivered within 3-7 days.

Standard delivery for selected countries (up to 2kg): delivered within 2-8 days.

Delivery times are based on the time your package is sent and should only be used as a guide. HANRO cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays.

Depending on your location, our orders can be delivered by different couriers like DHL or Royal Mail.

  • Please note due to the current global pandemic, international shipping rates are constantly fluctuating which is reflected in our overseas delivery prices. We are reviewing these rates regularly to ensure that we offer you the most competitive cost for delivery. 
  • In Italy customs duties and taxes are calculated and prepaid by Poste Italiane and collected at delivery from the receiver, together with the postal charges of 5€ (for values <€1,000 and €11 for values >€1,000).

*An update on the shipping process to Europe post-Brexit

From January 2021, all orders placed within the EU, including the Republic of Ireland, will no longer include VAT. Our courier, DPD, or Royal Mail in some cases, will send your parcel to the appropriate ‘Import Gateway Hub’ and you will be contacted and asked to pay for custom charges and country taxes if applicable (this only applies to items originating outside of the EU). The percentage charged for taxes will depend on the import gateway your order has been sent to. You will have 7 days to respond and make payment for these charges, however if you do not, your order will be returned to us. We can reattempt delivery at an additional charge or alternatively issue a refund for the goods returned, excluding any shipping charges. Please contact us if you have any further questions on the matter and one of our friendly customer service representatives will endeavour to assist you. 

RETURNS POLICY

Please see our RETURNS page HERE