Orders placed before 10am (excluding weekends) will be dispatched on the same day and orders placed after this time will be dispatched the next working day. Orders within mainland UK are sent via a Next Day delivery service with DPD. Once the order has been dispatched DPD will contact you with a delivery slot.*
We ship all European orders with Royal Mail and rest of world orders are sent via DPD. The courier will be confirmed at the time of shipping and you will be notified of this.
*DPD offer a service where goods can be collected at a designated store or sent to the specified delivery address, they will contact you directly to offer a list of available outlets for collection once the delivery has been dispatched from hanro.co.uk.
|DELIVERY OPTION||COST||ESTIMATED DELIVERY TIME|
|UK Mainland Standard Delivery - Over £200||FREE||Next Day|
|UK Mainland Standard - Under £200||£4.50||Next Day|
|UK Express Saturday delivery (must be placed by 11am Friday)||£20.00||As specified|
|Channel Islands Standard Tracked Delivery (Royal Mail)||£7.00||Up To 5 Working Days|
|Click & Collect From Our London Boutique*||FREE||2 Working Days|
*Our London Boutique is closed between 1-3pm daily so please do consider this when arranging the collection of your Click & Collect order. If you would like to collect your order within this window, please call the Boutique prior to doing so on 020 7493 2653 to arrange.
*An update on the shipping process to Europe post-Brexit
From January 2021, all orders placed within the EU, including the Republic of Ireland, will no longer include VAT. Our courier, DPD, or Royal Mail in some cases, will send your parcel to the appropriate ‘Import Gateway Hub’ and you will be contacted and asked to pay for custom charges and country taxes if applicable (this only applies to items originating outside of the EU). The percentage charged for taxes will depend on the import gateway your order has been sent to. You will have 7 days to respond and make payment for these charges, however if you do not, your order will be returned to us. We can reattempt delivery at an additional charge or alternatively issue a refund for the goods returned, excluding any shipping charges. Please contact us if you have any further questions on the matter and one of our friendly customer service representatives will endeavour to assist you.