Pre-ordered items are sold on a first come, first served basis.
We aim to ship pre-ordered products within 3 days of receiving the goods. We do our best to meet the estimated delivery date but cannot always do this, in which case you will be kept informed on a regular basis. You can see the estimated delivery date of the product within the product description on our website. This date cannot be guaranteed due to potential manufacturing delays, however we do our best to estimate this date as accurately as possible.
Standard delivery timelines will apply from the moment the pre-ordered product is shipped.
If you use our pre-order service outside of the UK and items arrive to our warehouse at different times, we will offer you the choice to either wait to dispatch all items in one shipment or we can send shipments seaparately at an additional shipping cost applicable to your country.
Payment is taken and processed at the time your order is placed. If for any reason we cannot fill your order, a full refund will be issued.
We will accept cancellations of pre-ordered items before the order has shipped, however if this becomes a regular occurrence we reserve the right to refuse further orders.