FREE UK SHIPPING ON ORDERS OVER £200

FREE UK SHIPPING ON ORDERS OVER £200

FREE UK SHIPPING ON ORDERS OVER £200

RETURNS

If you are unhappy with any of the items you have ordered, you can return them within 28 days of receiving your goods. You should have received a return form in with your order. Simply fill out this form and enter your details on our Returns Portal below to create a free Collect+ label. When you send your return back to us, please ensure to keep a receipt of your postage and allow 10 working days for your return to be processed.* If you need any further information please contact us.

We do not offer exchanges - if there is an alternative item you'd like, please call us on 01580 241 111 to check availability and to place a new order. Items can sell out quickly, so please contact us promptly to avoid disappointment. If you request an exchange, please note that you will be automatically issued with a refund and notified once this is completed.

Unfortunately, we are currently unable to offer free returns for international orders. Please return items to our returns address below and obtain a proof of postage for your records.

The Boutique can accept web shop returns, although they are unable to process refunds on web purchases, they will be sent to head office and processed there. You will be notified when this is complete.

Free UK returns via Collect+

  • You can return any part of your order within 28 days of receiving it.
  • You will need your order/invoice number and email address. 
  • Please allow 10 days for returns to be processed.*
  • Ensure to keep a receipt of your postage.
  • To make a free return, please click the button below.

CREATE RETURNS LABEL


*Please note, we are doing everything we can to process returns as soon as possible. With our additional health & safety measures in place, this is taking a little longer than usual. Please allow up to 14 working days for your return to be processed. We will email you once your return has been processed.

International returns


Please return items to our returns address.
We are currently unable to offer free international returns.

HANRO Returns
Unit 18
Apple Pie Farm
Cranbrook Road
Benenden
TN17 4EU
United Kingdom

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