FREE UK SHIPPING ON ORDERS OVER £150

FREE UK SHIPPING ON ORDERS OVER £150

FREE UK SHIPPING ON ORDERS OVER £150

RETURNS

If you are unhappy with any of the items you have ordered, you can return them within 28 days of receiving your goods. You should have received a returns form in your order, please allow 14 working days for returns to be processed.* Simply fill out the form, enter your details on the Royal Mail site and return your items, making sure to keep a receipt of your postage. If you need any further information please contact us.

We do not offer exchanges - if there is an alternative item you'd like, please call us on 01580 241 111 to check availability and to place a new order. Items can sell out quickly, so please contact us promptly to avoid disappointment. If you request an exchange, please note that you will be automatically issued with a refund and notified once this is completed.

Unfortunately, we are currently unable to offer free returns for international orders. Please return items to our returns address below and obtain a proof of postage for your records.

The Boutique are able to accept webshop returns, although they are unable to process refunds on web purchases, they will be sent to head office and processed. You will be notified when this is complete.

Free UK returns via Royal Mail

  • You can return any part of your order within 28 days of receiving it.
  • You will need your order number and returns label. 
  • Please allow 14 days for returns to be processed.*
  • Ensure to keep a receipt of your postage.
  • To make a free return via Royal Mail please click the button below.

CREATE RETURNS LABEL


*Please note, we are doing everything we can to process returns as soon as possible. With our additional health & safety measures in place, this is taking a little longer than usual. Please allow up to 21 working days for your return to be processed. We will email you once your return has been processed.

International returns


Please return items to our returns address.
We are currently unable to offer free international returns.

HANRO Returns
Unit 18
Apple Pie Farm
Cranbrook Road
Benenden
TN17 4EU
United Kingdom

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