How do I return my order?
- Enter your order number and email address or phone number. Then, select start your return.
- Follow the instructions and select the items you want to return.
- When you’ve completed the return process, you’ll receive an email. This confirms your return has been approved and outlines how to post it.
Am I able to return my order?
- You can return your items within 32 days of receiving them.
- All returns must be in their original resalable condition.
- All returns must be complete with their existing tags and packaging, if applicable.
- All clothing must be unwashed and unworn.
- Note that all free gifts or promotional items are non-returnable.
When will my return be processed?
- Once we have received your return, it will be inspected. Once inspected you’ll receive an email notifying you if the return has been approved or rejected.
- If your return is approved, you’ll receive a refund to your original payment method within 5-7 days.
Do I have to pay for my return?
- There is a £5 charge for a return, which will be deducted from your refund.
- You will be issued a returns label to send your return back to us.
- We are unable to refund your original shipping costs.